Resolving Complaints for Professionals in Health Care

by Wendy Leebov

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Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0595283616

ISBN13:9780595283613

Release Date:January 2003

Publisher:Authors Choice Press

Length:60 Pages

Weight:0.35 lbs.

Dimensions:0.2" x 8.2" x 11.1"

Related Subjects

Business Business & Investing Economics Medical Medical Books

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Resolving Complaints for Professionals in Health Care

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