Root Cause Analysis: Basic Tools and Techniques
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Book Overview
Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process. Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore. This practical guide offers proven techniques for using root cause analysis in your organization. Inside, you'll find: * What root cause analysis is * When (and when not) to use root cause analysis * Who should participate in the root cause analysis process * Tools and techniques to aid in the root cause analysis process * How to construct a root cause analysis checklist * Examples of how a well-run root cause analysis process works
Format:Hardcover
Language:English
ISBN:1932828028
ISBN13:9781932828023
Release Date:August 2004
Publisher:Paton Professional
Length:106 Pages
Weight:0.44 lbs.
Dimensions:0.2" x 6.0" x 9.0"
Related Subjects
Business Business & Investing Economics Management & Leadership Total Quality ManagementCustomer Reviews
2 ratings
Another winner
Published by Thriftbooks.com User , 19 years ago
This book gives you all the tools you need. TRY IT, you'll like it. I have seen it in practice and its awesome. It walks the novice through what it took the rest of us years to do, mistake proofs the process.
Best in Class RCA Tools
Published by Thriftbooks.com User , 20 years ago
Denise Robitaille's book is of great value to anyone in search of a guide for determining true root cause. The book offers the reader an abundance of logic and common sense, presented in a conversational, easy to understand manner. Several of the classic tools, (the 5 why's, cause and effect charts, etc.) are well represented and linked to a new, user-friendly "Root Cause Analysis Checklist." This approach guides the root cause inquiry process through twelve primary areas taking into account every major section of the customer supply chain. Determining true root cause within every company remains a classic weak point in the corrective action process. Any organization in search of a well written, user friendly and practical approach to the subject should read this book.
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