Selecting a Teleservices Partner
This book tackles one of today’s hottest topics: Customer Contact Outsourcing. Companies are in a quandary about the myriad of teleservices questions they’re faced with, such as deciding to outsource,... This description may be from another edition of this product.
Format:Paperback
ISBN:0963046489
ISBN13:9780963046482
Release Date:March 2002
Publisher:The Anton Press
Length:133 Pages
Weight:0.50 lbs.
Customer Reviews
1 rating
The outsource "Bible" for Executives and Managers...
Published by Thriftbooks.com User , 21 years ago
A must read for anyone responsible for the effectiveness and/or efficiency of customer contact management. Every major issue impacting the outsourcing decision is covered here...from needs analysis to contract negotiation and implementation. The Authors clearly understand the measurement and analysis of the Key Performance Indicators affecting Customer Satisfaction and Cost.This book is useful as a how-to for those taking their first steps towards understanding outsourcing, or as a handy refernce to seasoned CRM professionals like me! I find myself consulting the index and re-reading highlighted areas regularly for concise definitions and real-world examples.
Copyright © 2025 Thriftbooks.com
Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks ® and the ThriftBooks ® logo are registered trademarks of Thrift Books Global, LLC
ThriftBooks ® and the ThriftBooks ® logo are registered trademarks of Thrift Books Global, LLC
