This book is an excellent resource to help customer service employees see things from the customer's point of view. We actually use it in addition to many other books for improving the customer service skills of our managers. It is actually interesting enough to hold the attention, unlike many other customer service books.
The basics of providing great customer service
Published by Thriftbooks.com User , 20 years ago
The basics of providing great customer service are all here in a guide for service professionals who would revamp their styles or understand the basics of a satisfied customer. From providing service perceived as personal by the customer to the basics of restroom conditions, SERVES YOU RIGHT covers it all.
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