Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

By Jeff Toister

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Book Overview

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0814431992

ISBN13:9780814431993

Release Date:January 2012

Publisher:AMACOM/American Management Association

Length:202 Pages

Weight:0.90 lbs.

Dimensions:0.7" x 6.0" x 8.9"

Age Range:18 years and up

Grade Range:Postsecondary and higher

Related Subjects

Business Business & Investing Economics

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Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

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