Service Management for Competitive Advantage
James Fitzsimmons' 1982 McGraw-Hill text, Service Operations Management, the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0070212171
ISBN13:9780070212176
Release Date:October 1993
Publisher:McGraw-Hill Companies
Length:462 Pages
Weight:1.70 lbs.
Dimensions:1.0" x 6.6" x 9.6"
Customer Reviews
1 rating
A very good text
Published by Thriftbooks.com User , 26 years ago
Fitzimmons strikes again! I teach a graduate level Service Operations management course, and have adopted this book as basic text. It seems an expansion of the previous (1982) text of the first author, with added chapters (mostly about non-operations subjects, but useful). A specially good "packing" of queuing; most models relevant to practice are covered; excellent examples.
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