Service Quality Improvement: The Customer Satisfaction Strategy for Health Care

by Wendy Leebov and Gail Scott

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A variety of tools--including self-tests, policy examples, worksheets, flow charts, skill-building modules for staff development, and sample tools for reward and recognition--demonstrate how to build and maintain an organizational culture of service quality improvement. The authors of this practical manual present the next important step in helping health care institutions align programs, departments, and cultural practices with their service mission.

Format:Paperback

Language:English

ISBN:1556481101

ISBN13:9781556481109

Release Date:December 1993

Publisher:Jossey-Bass

Length:380 Pages

Weight:2.00 lbs.

Dimensions:0.9" x 8.2" x 11.0"

Related Subjects

Administration & Medicine Economics Health Health Care Administration Health Care Delivery Health, Fitness & Dieting Health, Fitness & Dieting Hospital Administration Medical Medical Books Politics & Government

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Service Quality Improvement: The Customer Satisfaction Strategy for Health Care

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