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Service Quality Improvement: The Customer Satis... 1556481101 Book Cover

Service Quality Improvement: The Customer Satis...

Edition Description

A variety of tools--including self-tests, policy examples, worksheets, flow charts, skill-building modules for staff development, and sample tools for reward and recognition--demonstrate how to build and maintain an organizational culture of service quality improvement. The authors...

Edition Details
Format:Paperback
Language:English
ISBN:1556481101
Format: Paperback
Condition:
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