Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service
There really are three secrets to great customer service: taking care of your customers, taking care of your organization, and taking care of yourself and your team. Smile Training Isn't Enough proves... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:1555714226
ISBN13:9781555714222
Release Date:January 1998
Publisher:Oasis Press
Length:220 Pages
Weight:1.19 lbs.
Dimensions:0.6" x 7.5" x 10.0"
Customer Reviews
1 rating
A "must-have" book in your customer service library!
Published by Thriftbooks.com User , 26 years ago
Rich Gallagher is an expert practitioner who really understands customer service from the trenches all the way to the executive suite. This book is easy to read and, better yet, easy to apply to your company situation right away. Good stuff!
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