Supervision in the Hospitality Industry
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Book Overview
* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.
Format:Hardcover
Language:English
ISBN:0471396893
ISBN13:9780471396895
Release Date:September 2002
Publisher:John Wiley & Sons
Length:496 Pages
Weight:2.45 lbs.
Dimensions:1.1" x 7.5" x 9.6"
Related Subjects
Business Business & Finance Business & Investing Economics Education & Reference Entrepreneurship Food, Lodging & Transportation Hospitality, Travel & Tourism Human Resources Human Resources & Personnel Management Industries & Professions Management Management & Leadership Motivational Small Business & Entrepreneurship Textbooks TravelCustomer Reviews
5 ratings
Supervision in the Hospitality Industry
Published by Thriftbooks.com User , 14 years ago
This book was a requirement for my course. It is a good book. Very informative and comprehensive.
Favorite textbook--would read even if not required by class
Published by Thriftbooks.com User , 15 years ago
The book makes sense, and depicts realistic scenarios and considerations for management of the hospitality industry. My boss at work wants to read it when I am done. Also, some parts are even kind of humorous, so it is interesting to read.
Expert Advise that is highly readable
Published by Thriftbooks.com User , 19 years ago
I couldn't disagree more with the culinary student. Having been a hospitality manager for 15+ years plus a college instructor for 6 years, I found that Miller's advise is dead-on. The cases presented are real world too. Don't be deceived by the readability of this text. It is solid as a rock. He gives practical advise that you can refer to year after year. If you want empty theory, read someone else. If you want to learn from a master, buy this book. Miller is right when he says that management is an art. Whenever you are dealing with people, you can't turn to a formula. If you want science, go study chemistry. This book is about developing practical organizational and supervisory skills. There's nothing fluffy about it.
Enlightening!!
Published by Thriftbooks.com User , 22 years ago
You can be the most organized person in the world and you will still run into difficulties when trying to communicate in an effective manner, recruit, train, evaluate performance, discipline, and delegate all at the same time. For anyone, it's a lot to have on your plate. This book makes it seem simple. It offers way to alleviate some of the frustration that comes with the job.
Hospitality Supervision Textbook Package
Published by Thriftbooks.com User , 23 years ago
This textbook package contained "Supervision in the Hospitality Industry" 3rd Edition hard cover (ISBN# 0-471-19420-0) and National Restaurant Association Educational Foundation-NRAEF ProMGMT Student Workbook (ISBN# 0471-41305-4). Chapter 9 on performance evaluation was the greatest insight. A great learning tool to help focus my job development within the huge vacation/hospitality employer I work for here in Orlando, Florida.
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