Supervision in the Hospitality Industry with Answer Sheet (Ahlei) & Supervision in the Hospitality Industry Online Component (Ahlei) -- Access Card Pa
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Introduce students to the supervisory skills they ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. " SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e " features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA"
Format:Hardcover
Language:English
ISBN:0133145441
ISBN13:9780133145441
Release Date:December 2012
Publisher:Educational Institute
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