Sustaining Knock Your Socks Off Service

by Ron Zemke and Thomas K. Connellan

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Book Overview

"Ron Zemke shook up the service industry with his two best-selling books on delivering and managing ""knock your socks off service."" Now he's doing it again with Sustaining Knock Your Socks Off... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0814478247

ISBN13:9780814478240

Release Date:January 1993

Publisher:Amacom

Length:150 Pages

Weight:0.70 lbs.

Dimensions:0.6" x 6.1" x 9.0"

Age Range:17 years and up

Grade Range:Grade 12 and higher

Related Subjects

Business Business & Investing Industries & Professions Leadership Management Management & Leadership Teen & Young Adult Total Quality Management

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