Taming Disruptive Behavior

Disruptive behavior can happen in any workplace, but when it hits healthcare organizations, it can have dramatic impacts on patient care. In this definitive book by two expert therapists who have studied all aspects of disruptive behavior, you will learn not only how to recognize it, but also how to manage chronic disruptive behavior instead of looking the other way. Are you dealing with behaviors such as these? Unwillingness to adhere to company or practice policies Constant tardiness, disorganization, inability to maintain a schedule Unprofessional appearance or demeanor; poor bedside manner Unwillingness to help out in a pinch or assume responsibility Offensive humor Sexual misconduct at work - sexual inuendo and sexual harassment Clinical "laziness" - not interested in keeping up on advances in the field; stubborn, inflexible Argumentative (always right, never wrong) Complaining to patients, staff, physicians outside the group about colleagues and internal matters Critical, derogatory, foul, or crude language use Inappropriate expressions of anger, resentment, extreme negativity, moodiness, or irritability Threats of violence or legal action directed at staff, partners, patients Unethical, illegal, or unscrupulous behavior; lack of a sense of morality No matter the situation you are facing in your healthcare setting, Taming Disruptive Behavior will provide you with a framework that clearly describes the problem and the solution: How to distinguish between "unconventional" and truly disruptive behavior What to do if you are perceived as disruptive Telltale signs of sexual misconduct in the workplace Special considerations in dealing with nurses and members of the care team What to do if a physician executive or board member is the problem The role of human resources, the legal department, patient safety, quality management, risk management, and medical staff When to get outside support and where to find help Appendix: Programs for Disruptive Professionals included