Basics of Benchmarking
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Book Overview
The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered a
Format:Paperback
Language:English
ISBN:0527763012
ISBN13:9780527763015
Release Date:August 1995
Publisher:Productivity Press
Length:80 Pages
Weight:0.20 lbs.
Dimensions:0.2" x 5.0" x 7.0"
Customer Reviews
1 rating
A Good Basic Book
Published by Thriftbooks.com User , 18 years ago
This book presents the basics of benchmarking. This is a good read for those new to the subject who needs to be introduced to the basic concepts. The book is written in a simple and easy to follow format with understandable explanations which allow the beginner to grasp the concepts and see how to apply them to their organisations. The book teaches, among other things, how a practice relates to a metric, what best practices are, the difference between benchmarking process and system, and the three phases of the process. The book reinforces its message with charts and checklists which is very helpful. The beginner should be able to obtain a good overview of the benchmarking concepts. However, for the veteran, the book would be too basic (Why would a veteran want to buy a basics book anyway).
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