The Complete Help Desk Guide

Name: Excellent Book
Item: The Complete Help Desk Guide
Rating: 4
Author: Thriftbooks.com User

by Mary Lenz

Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0936648961

ISBN13:9780936648965

Release Date:November 1996

Publisher:CRC Press

Length:224 Pages

Weight:0.70 lbs.

Dimensions:0.5" x 6.0" x 8.9"

Related Subjects

Business & Management Computers Computers & Technology Engineering Industries & Professions Information Systems Multimedia Information Systems Networking Software Engineering Technical Support User Experience & Usability Web Development & Design

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Excellent Book

Published by Thriftbooks.com User , 24 years ago

I would recommend this book to any IT Professional or end user. There are many Information Technology books out there on the market today but this one is top notch! Thanks and I look foward to reading more!

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The Complete Help Desk Guide

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