The Complete Idiot's Guide to Getting Along W/ Difficult People
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Book Overview
One of a series offering straightforward advice in a conversational style, this is a guide to dealing with difficult people, both at work and at home. The topics include recognizing difficult people, methods for avoiding insults, and disarming people before they actually inflict personal damage.
Format:Paperback
Language:English
ISBN:0028615972
ISBN13:9780028615974
Release Date:February 1997
Publisher:Alpha Books
Length:324 Pages
Weight:1.40 lbs.
Dimensions:0.9" x 7.3" x 9.1"
Customer Reviews
1 rating
Great!
Published by Thriftbooks.com User , 15 years ago
This book has help me a great deal in work and at home. Understanding why individuals can be difficult has turned my anger and resentment into empathy. The book has also given me and my staff strategies for dealing with difficult clients.
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