The Complete Idiot's Guide to Great Customer Service
Aims to show business people how to develop good customer service programmes that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business.
Format:Paperback
Language:English
ISBN:0028619536
ISBN13:9780028619538
Release Date:January 2003
Publisher:Alpha Books
Length:326 Pages
Weight:1.40 lbs.
Dimensions:0.9" x 7.3" x 9.1"
Customer Reviews
1 rating
Complete Idiot's Guide, Great Customer Service by Ron Karr
Published by Thriftbooks.com User , 24 years ago
The Complete Idiot's Guide to Great Customer Service, like other books of the Idiot's series is easy to grasp and extremely helpful for start-up companies. It is also a good read for customer support staff, who work at traditional call centers or just receive emails through a network. This book shows you how to better your buisness with improved Customer Service.
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