Customer is Boss: A Practical Guide for Getting What You Paid for and More

Name: An arsenal of weapons to GET terrific service
Item: The Customer Is Boss: A Practical Guide for Getting What You Paid for and More
Rating: 5
Author: Thriftbooks.com User

by John Tschohl

The Customer Is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. When you follow these simple guidelines you will gain better service from airlines, retailers, and restaurants; you will be shown increased respect by government officials, car dealers, service providers and other professionals; and you will feel secure in the knowledge that your product -- and service-related problems will be solved to your satisfaction.

Format:Hardcover

Language:English

ISBN:0963626809

ISBN13:9780963626806

Release Date:January 2001

Publisher:Best Sellers Publishing

Length:1 Pages

Weight:1.29 lbs.

Dimensions:0.8" x 6.2" x 9.3"

Related Subjects

Business Business & Finance Business & Investing Industries & Professions Textbooks

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An arsenal of weapons to GET terrific service

Published by Thriftbooks.com User , 25 years ago

We the consumers deserve much better service than the average American business is willing to deliver. In this book the author will teach a lot of great tactics on how to get fabulous customer service from any merchant. It's a bill of rights for the consumer. You'll learn how to complain effectively(by phone, in person, by mail or e-mail), how to get refunds when you feel you received rude service, and who to contact if you need help fighting a merchant. This was a wise investment. I recommend this book.

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Customer is Boss: A Practical Guide for Getting What You Paid for and More

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An arsenal of weapons to GET terrific service

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