The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service
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"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
Format:Paperback
Language:English
ISBN:0814433359
ISBN13:9780814433355
Release Date:May 2005
Publisher:Amacom
Length:304 Pages
Weight:1.64 lbs.
Dimensions:0.7" x 8.5" x 11.0"
Age Range:17 years and up
Grade Range:Grade 12 and higher
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