The Managed Heart: Commercialization of Human Feeling
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Book Overview
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0520048008
ISBN13:9780520048003
Release Date:January 1983
Publisher:University of California Press
Length:307 Pages
Weight:1.18 lbs.
Customer Reviews
2 ratings
Great
Published by Thriftbooks.com User , 24 years ago
Fantastic work, great research...,great Subject, but need a follow up Book...to see how things are done now at DL...
Defines and highlights the effects of emotional labor.
Published by Thriftbooks.com User , 26 years ago
Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.
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