List of Figures List of Tables Acknowledgements Series Preface About the Authors Introduction: Still on the Learning Curve Foundations Moving to the Strategic Agenda Building the Relationship Advantage Selecting and Leveraging Suppliers Keeping Control Through Core Retained Capabilities Collaborating to Innovate - The Next Phase Key Practices The Governance Charter - Overseeing the Outsourcing Arrangement Contract Management Strategy The Contract Scorecard: Design and Measurement Disengagement: Preparing for the Next Generation Outsourcing into the Future Conclusion: Steering a Course Index
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