The Psychology of Customer Care: A Revolutionary Approach

by James J. Lynch

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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Format:Paperback

Language:English

ISBN:1349390437

ISBN13:9781349390434

Release Date:January 1992

Publisher:Palgrave MacMillan

Length:274 Pages

Weight:0.75 lbs.

Dimensions:0.6" x 5.5" x 8.5"

Related Subjects

Business Business & Investing Economics Psychology

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The Psychology of Customer Care: A Revolutionary Approach

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