You can no longer just meet the customer's expectations, you must exceed them. Meeting the customer's expectations, or simply satisfying their needs, creates a base of customers who are not loyal. If... This description may be from another edition of this product.
ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.