Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
No Customer Reviews
A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical 'action plan' format,Sherman challenges the reader to think about solutions, not justideas. --Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book. --Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.
Format:Paperback
Language:English
ISBN:0787943924
ISBN13:9780787943929
Release Date:December 1998
Publisher:Jossey-Bass
Length:400 Pages
Weight:1.50 lbs.
Dimensions:0.9" x 7.5" x 9.3"
Related Subjects
Administration & Medicine Economics Business Business & Investing Entrepreneurship Health Health Care Administration Health, Fitness & Dieting Health, Fitness & Dieting Hospital Administration Industries & Professions Management & Leadership Politics & Government Public Affairs & Policy Small Business & Entrepreneurship Social Services & Welfare Total Quality Management TrainingCustomer Reviews
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