Total Quality Service: How Organizations Use It to Create a Competitive Advantage

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Total Quality Service is based on case histories and interviews with companies around the world, including American Express, Toyota, The Royal Bank, Northern Telecom and Four Seasons Hotels. By drawing on the experience of these experts, the book provides examples of service strategies selected from the best practices; ranges of training options; internal and external research tools; and service assessment.

Format:Hardcover

Language:English

ISBN:013923392X

ISBN13:9780139233920

Release Date:February 1993

Publisher:Prentice Hall

Length:258 Pages

Related Subjects

Business Business & Investing

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Total Quality Service: How Organizations Use It to Create a Competitive Advantage

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