Research has shown that in a telephone conversation, 92% of the impact comes from vocal tones and only eight percent from the words that are spoken. Likewise, in any face-to-face spoken communication,... This description may be from another edition of this product.
Arthur's book did not only change my perception towards my voice, but towards my whole life! I started speaking better after reading just some pages - unbelievable! A must read for everybody who "speaks"!
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