Voice User Interface Design
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Book Overview
Automated speech recognition (ASR) applications - you speak naturally, and a computer system both understands what you say and answers intelligently, as opposed to touch-tone phone systems - are poised to grow at a phenomenal pace, from about a $120 million business today to more than $2 billion in 2006. We all increaslingly experience such applications when we telephone airlines, banks, and other consumer companies for information. Key to the success of all these applications is the design and development of effective voice user interfaces (VUIs.) This book shows how to design, deploy, and assess VUIs. The author team from Nuance, one of the two market leaders, includes a computer scientist, a psychologist, and a linguist, reflecting the broad range of expertise required for such work. The book itself combines discussion of essential VUI design principles and practical methodology with real-world examples of good design. It should become the standard reference to VUI design.
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