Wake Up Your Call Center: How to Be a Better Call Center Agent

Name: Best for call center managers
Item: Wake Up Your Call Center How to Be a B (Customer Access Management)
Rating: 5
Author: Thriftbooks.com User

by Rosanne D'Ausilio

This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.

Format:Paperback

Language:English

ISBN:1557531692

ISBN13:9781557531698

Release Date:April 1999

Publisher:Purdue University Press

Length:288 Pages

Weight:1.04 lbs.

Dimensions:0.5" x 8.5" x 11.1"

Related Subjects

Business Business & Investing Engineering Technology

Customer Reviews

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Best for call center managers

Published by Thriftbooks.com User , 24 years ago

For understanding a call center we have to assume thatr we are dealing with people... it is a people business and not a technical issue as many authors point out. This book is very practical in the sense that it concentrates on human beings and how can we get the best of them, it explains many issues ta}hat are many times overlooked by CEO and managers of Call centers. Very good approach for the call center business. If you are in charge of a call center, you should read this book...