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Hardcover What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increa Book
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ISBN: 0471641235

ISBN13: 9780471641230

What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increa

by
Based on extensive current research from the Coopers & Lybrand IDEAS study of over 1,800 North American companies, this superlative guide describes the various ways organizations reach out and touch customers and how they can improve the process behind this contact. Contains a detailed, four-step procedure which provides a formula for success. Features best practices of companies such as IBM, Hewlett Packard and 3M that have been successful in achieving performance improvement. Packed with checklists and action steps to create a top-notch customer focused improvement program.

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Format: Hardcover

Condition: Very Good

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Related Subjects

Business Business & Investing Economics Entrepreneurship Industries & Professions Management & Leadership Marketing Marketing & Sales Small Business & Entrepreneurship Total Quality Management

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a must if you love your customers

Published by Thriftbooks.com User , 23 years ago
Easy to read, very logical how the book developes to understand and to put the ideas to work, and hi level examples. WOW!!
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